Return Policy: Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.
You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Wind & Solar D.I.Y requires a minimum 24 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and Wind & Solar D.I.Y may reject the return or may choose to impose additional charges for replacement of the missing component.
Custom built items, including but not limited to power systems and custom built solar panel mounting systems, are non-returnable. Built to order items, special order items, and breakers are non-returnable.
Warranty Policy: Wind & Solar D.I.Y is a distributor only. Products sold by Wind & Solar D.I.Y are not manufactured by Wind & Solar D.I.Y therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer's warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Wind & Solar D.I.Y bears no responsibility in sending a replacement item to the customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.